If Immelt is going to return G.E. to a culture of candor, he’s got a blueprint–and big shoes to fill
May 31, 2009
In his annual letter, G.E. CEO Jeffrey Immelt says, โEach of our businesses has set up a process to identify the โnaysayersโ in each of our industries to make sure their voices are heard inside G.E. From top to bottom and across G.E., we must and will listen more critically and respectfully to each other.โ
The companyโs going to stop bullshitting itself, in other wordsโin longtime G.E. CEO Jack Welchโs words, to be precise.
According to Jacked Up, the book by Welchโs speechwriter Bill Lane, Welch spent two decades trying to keep G.E. managers from telling each other happy liesโand hearing happy lies from others.
Lane writes:
While he valued honesty, his intolerance for bullshit was legendaryโand intensified as his career drew on. At one big meeting with a bunch of investment bankers, Jack listened as they pitched a megadeal that amounted to a hostile takeover of a financial services firm.
Jack stopped the presentation.
โStop the bullshit,โ he said. โIโm 65 years old, and Iโve seen everything. Iโve had bullshit coming at me for years, and I know it when I see it coming my way. This is bullshit. Stop it.โ
He was laughing as he said it, but the message wasnโt funny.
The bullshit stopped and candor reigned for the duration.